HOSPITALITY & TRAVEL

Raise the bar and meet guest and employee expectations like never before

Great customer experience starts with a great employee experience. Give your teams the tools they need to stay compliant and customer-focused, with personalised learning, engagement and performance support that’s simple to use and can be accessed anytime, any place, anywhere.

Accelerate onboarding

Get new hires up to speed faster with on-the-job training, coaching tools and external user capabilities that allow employees to access key training and resources anytime, anywhere – on mobile, tablet or desktop.

Learn about Blossom for Onboarding

Remain compliant

Keep on top of compliance training, certification and audits with automated notifications and reminders that remove the reliance on manual processes, and reports that highlight areas of concern – from global trends to individual employee level of detail.

Learn about Blossom for Compliance

Increase engagement & reduce turnover

Empower staff with a range of social learning and gamification tools that help to foster community, increase motivation, and cultivate a more attractive organisational culture.

Explore Communication & Engagement capabilities

Drive high-performance & customer satisfaction

Give staff the tools and support they need to perform at their best from day 1. Provide coaching and on-the-job training alongside more formal courses and qualifications to help boost soft skills and improve customer service and experience.

Learn more about Blossom for customer service
CASE STUDIES

How the hospitality industry uses Blossom

Blossom is used by restaurants, hotels, and other hospitality and events venues across the globe on an international, national and local scale.

    Blossom’s LXP contributed to a 300% threefold increase in learner engagement. Customisable features offered complete flexibility as the Yozmot Group expands and reaches new territories.

    Enon Landenberg

    Yozmot Group

    By streamlining processes, managers have complete oversight of employee training events–ensuring compliance requirements are fully met. Blossom helped Super-Pharm to enhance product knowledge among its employees and boost customer engagement.

    Ilan Cohen

    Chief of Learning Development,
    Super Pharm

    PERACH had time-consuming and resource-intensive practices, often leading to inconsistencies in learning experiences. With Blossom, administrative tasks were automated. New mentors were onboarded and upskilled quickly–creating an appetite for continuous learning.

    Liat Segal

    HR Manager and Manager of Learning,
    Perach

    Solid collaboration between Flex and Blossom solved training challenges quickly. Blossom’s easy-to-use interface allows everyone to identify training gaps, reflect on goals, and celebrate achievements.

    Kob Zurich

    Training and Development Manager,
    Flex

    Plasson struggled to have a consistent approach for its learning and development function–resulting in inconsistency, duplicated training processes, and incomplete data. As Blossom seamlessly integrates their HR system, the company now has robust people analytics at their fingertips.

    Doron Batsir

    365 Implementer IT Department,
    Plasson Ltd.

    A large healthcare provider needed Blossom’s reliable LMS to deliver diverse training across many different job titles. Prior to implementing Blossom, they used a simple solution, which was limited to a single departmental computer. Today, Blossom is being utilised by 90% or Rambam’s workforce.

    Shai Ashkenazi

    Head of Training & Development,
    RAMBAM

FEATURES

Modular, multi–language, multi-tenant flexibility

Create a bespoke, decentralised platform that everyone from head office to front-of-house staff and housekeeping will love to use, choosing from a range of flexible modules to engage and empower workers and simplify administration.

Features popular with retail organisations

  • Elearning

    The Elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other attribute.

    Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content. Find out more

  • OJT & coaching

    Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.

    One of Blossom’s most popular performance evaluation features, helping you nurture a highly-skilled, competent workforce.

  • Qualifications & certification management

    Create regular and period qualifications and certifications with expiry alerts, failure notifications and designated reports.

    Stay on top of certifiable knowledge and skills with Blossom’s full suite of qualification and certification management capabilities.

  • Knowledge centre

    Create and centralise knowledge resources for easy access, linking and sharing within defined user groups.

    One of Blossom’s popular LXP capabilities that help you deliver a modern learning experience.

  • Signatures

    The signature module allows you to create “read-&-sign” assignments, including the requirement for a real signature.

  • Elearning

    Elearning

    The Elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other attribute.

    Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content. Find out more

  • OJT & Coaching

    OJT & coaching

    Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.

    One of Blossom’s most popular performance evaluation features, helping you nurture a highly-skilled, competent workforce.

  • Qualifications & Certifications

    Qualifications & certification management

    Create regular and period qualifications and certifications with expiry alerts, failure notifications and designated reports.

    Stay on top of certifiable knowledge and skills with Blossom’s full suite of qualification and certification management capabilities.

  • Knowledge Centre

    Knowledge centre

    Create and centralise knowledge resources for easy access, linking and sharing within defined user groups.

    One of Blossom’s popular LXP capabilities that help you deliver a modern learning experience.

  • Read & Sign (Signatures)

    Signatures

    The signature module allows you to create “read-&-sign” assignments, including the requirement for a real signature.

WHY BLOSSOM

Why the hospitality industry chooses Blossom

Workforces in the hospitality industry can be huge – with hundreds, if not thousands, of customer-facing and back office staff, all with different levels of experience and skill sets to balance and keep aligned with guest expectations and compliance regulations.

As travel organisations and events venues in particular struggle to keep pace with changing market trends and dynamics, providing an engaging employee experience and career support is crucial to hiring and retaining competent, customer-focused employees at all levels.

Scalable, multi-tenant, multi-language flexibility

Blossom provides an easy-to-use, all in one platform that workers can use to learn, communicate and develop their careers, in the ways that work best for them, while at the same time giving managers and back-office teams the admin and analytics tools they need to ensure the business is delighting customers, and growing in a flexible and sustainable fashion.

  • Simplify processes
  • Increase compliance
  • Reduce churn

Blossom provides excellent service. The team is very fast and professional, and they always meet SLAs. The level of collaboration and engagement are far superior to anything we have experienced!

John Doe

John Doe

IT Project Manager, Migdal

Hospitality & Travel FAQs

Got other questions you need answering? Let us know.

  • What languages does Blossom support?

    Blossom supports multiple languages on both the back and front-end.

    So, for example, in a learning assignment you can add content in additional languages to allow users to choose the one they are most comfortable with and the system will record their progress/outcome regardless of the language chosen.

    For a full list of supported languages, please get in touch.

  • How quickly can I add new users to the system?

    New users can be added in a matter of seconds, either through an automated process, or manually by an admin or through self-registration.

  • Does Blossom support multi-tenancy?

    Yes, Blossom can be installed with partitions so that each location can manage their own processes as if they had their own LMS (including different languages and content), but still access shared resources.

    Find out more about Blossom’s multi-tenancy capabilities.

RESOURCES

Grow with Blossom

Become a stronger, smarter, more sustainable business with our free resources

Top 10 Techniques for Effective Compliance Training for…

Learn ten techniques you can use to ensure your organization stays compliant with industry-specific regulations and operates within legal and ethical boundaries.

Employee Performance Management: Frameworks, Techniques, and Best Practices…

Learn how collaboration and shared accountability will contribute to business objectives–aligning with organizational strategy and driving business growth.

How to Create Efficient Employee Onboarding Processes

Organizations allocate enormous resources attracting top talent, but don’t always dedicate equal resources to training and integrating new hires.