CUSTOMER SUPPORT

An integrated solution that keeps customers, agents and management happy.

Improve response time, increase contact quality and reduce cost-per-call. Blossom provides an all-in-one solution that helps streamline operations from ticket tracking to employee onboarding, training and performance… and more!

Simplify support management

Make it easy for teams to deliver consistent, speedy, helpful customer support with an easy and accessible ticketing system, that integrates with your CRM (and other software) for more  efficient tracking and management of open tickets and requests.


Blossom provides excellent service. The team is very fast and professional, and they always meet SLAs. The level of collaboration and engagement are far superior to anything we have experienced!

John Doe

John Doe

IT Project Manager, Migdal

Onboard and train, faster

Get your new hires up to speed quickly and effectively, without compromising on standards. And ensure regulatory compliance with qualification tracking and automated notifications.

Learn more about Blossom for onboarding

Drive growth with performance tracking

Benchmark goals, identify bottlenecks and track agent performance with a range of customisable dashboards and reports for easy-to-access insight, and coaching tools to help optimise response times and customer satisfaction.

Explore analytics & reporting

Blossom provides excellent service. The team is very fast and professional, and they always meet SLAs. The level of collaboration and engagement are far superior to anything we have experienced!

John Doe

John Doe

IT Project Manager, Migdal

Highly-regulated organisations grow with Blossom

Does the basics well. Handles complex needs even better.

Robust, customisable software for organisations reliant on developing regulatory-compliant, skilled, frontline workers operating effectively in hybrid teams.

  • “All the software you need for training management”

    Whether it’s building courses, adding course content, managing tests, surveys, regulatory training – everything required for staff training processes is built in to the Blossom software package, under one roof. For both training managers and trainees, Blossom is a user-friendly, accessible platform that keeps everybody up to date in real time with their training status. Any company that offers employee training will benefit immensely from Blossom software.

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    Tali Shacham

    Operations Coordinator, Learning Processes & Intra-organizational Communications, YES

  • “A true technology partner”

    My company is a Blossom client for over a decade. We use the platform to manage external training processes for hundreds of end users all over the world. The system is very powerful and flexible, yet at the same time, so easy to use. Creating learning materials and managing users is fast and efficient. We get a lot of good feedback from our customers worldwide, from the US and South America, to the Far East and Australia, who say that the system is intuitive and user friendly. The Blossom team is incredibly responsive and caring, always at the ready with fast, professional answers, and the system is constantly being upgraded and improved. With Blossom, we have a true technology partner for our e-learning company.

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    Tzachi Goldman

    Founder, OfekGMAT

  • Blossom has changed the way we learn – it has elevated our capabilities to share our knowledge and qualify our mentors and employees.  It has also organised their method of learning and appetite for learning.  It has had a positive impact on every user in the organisation.

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    Liat Segal

    HR Manager and Manager of Learning, Perach

  • We’ve received very full cooperation throughout our engagement with Blossom.  We’ve made personal connections and this intimate approach has really supported the growth of both the LMS and e-learning adoption.

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    Ofit Gortler

    Training Developer, ZIM Integrated Shipping Services Ltd.

  • Before Blossom, it was very complicated and time-consuming tracking and managing training for our teams, as well as onboarding new employees. This problem has been alleviated with Blossom. It has saved time for managers now with a much faster and more efficient system.  It has also saved us money since we used to invest a lot in third-party tutorials, which managers can now create themselves conveniently within Blossom.

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    Doron Batsir

    365 Implementer IT Department, Plasson Ltd.

  • Blossom LMS really helped us meet the training needs of our team. Its sophisticated functions really help us meet our training needs, even with our team’s different training needs and complex shift patterns. 

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    Shai Ashkenazi

    Head of Training & Development, RAMBAM

FEATURES

Ticks all your “must-have” boxes – and more!

Whether you’re specifically looking for a call centre learning management system, or support ticket management is just one of many operations challenges you’re trying to solve, Blossom’s modular design and dynamic API allow you to customise and configure your learning platform in line with your evolving business needs.

A fully-integrated Call Centre Learning Management System

Blossom provides an all-in-one solution for call centres and other customer-focused organisations. With user management and reporting as standard, the choice of other platform features is yours.

  • Team & task management

    Blossom offers a range of team and task management capabilities to help you synchronise hybrid teams, automate processes and simplify cross-functional project/task management.

    Explore all project management capabilities.

  • OJT & coaching module

    Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.

    The OJT and coaching module is one of Blossom’s most popular performance management capabilities.

  • Knowledge sharing & curation

    Blossom comes with a suite of LXP-like capabilities to help you deliver a modern learning experience.

    Empower your learners and enhance skills, communication and collaboration across teams and locations.

    Explore all knowledge sharing and curation capabilities.

  • Elearning module

    The elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other.

    Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content.

  • Qualifications & certifications

    Blossom also comes equipped with a range of qualification and certification management tools to help you stay on top of certifiable knowledge and skills.

    Learn more about internship management, external permissions,  signatures module and more.

  • Ticketing & Task Management

    Team & task management

    Blossom offers a range of team and task management capabilities to help you synchronise hybrid teams, automate processes and simplify cross-functional project/task management.

    Explore all project management capabilities.

  • OJT & Coaching

    OJT & coaching module

    Create, execute and track on-the-job, coaching and onboarding tasks, with checklist assignments for coaches and trainees.

    The OJT and coaching module is one of Blossom’s most popular performance management capabilities.

  • Knowledge Sharing

    Knowledge sharing & curation

    Blossom comes with a suite of LXP-like capabilities to help you deliver a modern learning experience.

    Empower your learners and enhance skills, communication and collaboration across teams and locations.

    Explore all knowledge sharing and curation capabilities.

  • Elearning

    Elearning module

    The elearning module allows you to distribute SCORM and xAPI learning objects with optional notifications to anyone based on hierarchy, job role, location or other.

    Blossom’s LMS capabilities make it easy to manage users, author courses and manage learning content.

  • Qualifications & Certifications

    Qualifications & certifications

    Blossom also comes equipped with a range of qualification and certification management tools to help you stay on top of certifiable knowledge and skills.

    Learn more about internship management, external permissions,  signatures module and more.

CUSTOMER SUCCESS

We love our clients, and they love us too!

Whether it’s our modular design, easy of customisation, or flexibility to scale, our clients love the Blossom platform.

    Blossom’s LXP contributed to a 300% threefold increase in learner engagement. Customisable features offered complete flexibility as the Yozmot Group expands and reaches new territories.

    Enon Landenberg

    Yozmot Group

    By streamlining processes, managers have complete oversight of employee training events–ensuring compliance requirements are fully met. Blossom helped Super-Pharm to enhance product knowledge among its employees and boost customer engagement.

    Ilan Cohen

    Chief of Learning Development,
    Super Pharm

    The Movement’s partnership with Blossom evidences how a purpose-driven learning management platform has revolutionized training delivery, engagement, and administration within a complex organization.

    Hebrew Scouts Movement

    PERACH had time-consuming and resource-intensive practices, often leading to inconsistencies in learning experiences. With Blossom, administrative tasks were automated. New mentors were onboarded and upskilled quickly–creating an appetite for continuous learning.

    Liat Segal

    HR Manager and Manager of Learning,
    Perach

    Solid collaboration between Flex and Blossom solved training challenges quickly. Blossom’s easy-to-use interface allows everyone to identify training gaps, reflect on goals, and celebrate achievements.

    Kob Zurich

    Training and Development Manager,
    Flex

    Plasson struggled to have a consistent approach for its learning and development function–resulting in inconsistency, duplicated training processes, and incomplete data. As Blossom seamlessly integrates their HR system, the company now has robust people analytics at their fingertips.

    Doron Batsir

    365 Implementer IT Department,
    Plasson Ltd.

Why Blossom

Why Customer Support Centres choose Blossom

With high-turnover, low engagement and changing regulatory compliance just a handful of the challenges faced by call centres and other customer-focused businesses, providing consistent, high-quality customer experiences is no easy task – no matter the size or location of your team(s).

Ensuring employees can access and share resources, stay on top of qualifications, not-to-mention respond in a timely fashion to customers is a must. As is the ability for managers to monitor, provide performance support and integrate customer feedback for continuous improvement where needed.

An all-in-one training and customer support solution

With Blossom, your business has everything it needs in a single, simple-to-use system, which you can add more features to as your needs and business grow, without needing to worry about rocketing prices and learning curves.

Did you know..? We love the “ticketing & tasks” feature so much that we use Blossom to manage our own customer support tickets, feature requests and other customer queries.

  • Modern UI/UX
  • Advanced architecture
  • Reduced TCO
  • Industry experience
  • Great customer service

Blossom provides excellent service. The team is very fast and professional, and they always meet SLAs. The level of collaboration and engagement are far superior to anything we have experienced!

John Doe

John Doe

IT Project Manager, Migdal

Customer Support FAQs

Got other questions you need answering? Let us know.

RESOURCES

Grow with Blossom

Become a stronger, smarter, more sustainable business with our free resources

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